Help

Please select from the following areas of help:

Payment

How can I pay for my goods?

Can I pay my Curvissa account off by Direct Debit?

What is Mastercard SecureCode?

What is Verified by Visa?

What is my Card Seurity Code?
Returns

What Is Your Returns Policy? (14 Day Approval Policy)

How Do I Return An Item That Is Over The 14 Day Approval Period?

Can I return items via the Post Office?

What items cannot be returned via the Post Office?

Can you confirm you received my return?

Do you charge for returns? (Handling Charges)

How are refunds credited?

If I do not want to use your free courier service* where should I post my returns to?

How do I return an item safely?

How long does it take to receive a refund for returned goods?

I have lost my delivery note. How do I return goods?

What is classed as a secure place to leave a parcel for the courier to collect?

What should I do if I cancel an order?

Which items are excluded from the returns policy?
Personal Account

What is a Personal Account?

What are the Terms & Conditions of a Personal Account?

How do I make payments on my Personal Account and can I pay in full?

What happens if my application for a Personal Account is declined?
Delivery

Can I change my delivery address after I have placed my order?

Can I have an order delivered to a different address than my home?

Can I specify a safe place for the courier to leave my parcel if I'm not at home?

Do you deliver to BFPO addresses?

Do you deliver to Ireland?

Do you offer next day delivery?

How much is delivery?

How soon will my goods be delivered?

What if I am out when my goods are delivered?

What should I do if there are missing items in my delivery by courier?
Managing My Account

Can I manage my account online?

How do I change my account details?

What does 'Remember Me' do?

What if I forget my password?

Why do I have an account number?
Most Frequently Asked Questions?

Do I have to pay to return goods? (Handling charges)

How can I contact you for further information?

How do I return an item safely?

What are my online first order discount terms & conditions?

Which items are excluded from the returns policy?

How do I request a catalogue?
Ordering

Can I track the progress of my order?

Does my discount show on online orders?

How do I cancel an order?

How do I place an order with Curvissa?

I forgot to use my Promotional Offer Code when I placed my order. Can I still claim my discount?

What are Promotional Offer Codes & how do I use them?

What happens once I place my order online?

Why is part of my order missing?

Will I be told if items I order are out of stock?

Will my order be delayed if any items are out of stock?
Security

Security FAQs

Is your website secure?

What is your data protection policy?

Can I use my credit/debit card safely on your site?

What are cookies and how do you use them?

What is your Privacy Policy?
Website Use

How do I make sure I receive my customer emails?

What are the terms of use for this website?
About Us

What is your company registration number and registered office?
Terms & Conditions

What are your '10% Off All Swimwear' offer code Terms and Conditions?

What are your pricing terms and conditions?

What are your Terms and Conditions for the use of offer codes and discounts?

Do your prices include VAT?

What are your '20% off your first order' offer code Terms and Conditions?

What are your 'free delivery for existing customers' offer code Terms and Conditions?

What are your '20% off your first order' offer code Terms and Conditions?

What are the 'Recommend A Friend' terms and conditions?

What are your '20% off your first order and free delivery' offer code Terms and Conditions?
Customer Reviews

What are customer reviews and how should I use them?
Recycling

How can I recycle my packaging and old products?